Privacy Policy
1. Introduction
This Privacy Policy explains how Juze Technologies Corporation, operating the ProofMile platform, collects, uses, discloses, and protects personal information when you use our website, mobile applications (including the Driver App and customer tracking features), APIs, and related services.
This Policy applies to recipients, drivers, merchant staff, and website visitors. Separate data processing terms may apply to merchants under the Data Processing Agreement.
2. Information we collect
2.1 Information you provide
All users: name, email, phone, account credentials (hashed), and support communications.
Recipients: delivery address, instructions, and order details.
Drivers: legal name, date of birth, license and vehicle information, tax identifiers, bank account details for payouts, certifications, and profile photo.
Merchants: business identity, licenses, and payout / card-onboarding information.
2.2 Information collected automatically
We collect precise GPS location from drivers while they are active on the platform, device and usage data, push tokens, crash diagnostics, and delivery records including proof photos, ID verification outcomes, signatures, OTP confirmations, and completion coordinates.
2.3 Information from third parties
Background-check providers, payment processors, Mapbox, and Twilio may provide data needed to operate the Services.
3. How we use information
We use information to provide delivery services, dispatch and track orders, process payments, enforce compliance (including age verification), generate manifests, send notifications, prevent fraud, meet legal obligations, and improve the platform using aggregated, de-identified data.
4. How we share information
We share operational data with assigned drivers and merchants, and with processors (payments, cloud, mapping, SMS, email, background checks) under contract. We may disclose records to regulators and law enforcement when required. We do not sell personal information for advertising and do not share data with data brokers.
5. Retention
| Data | Typical retention |
|---|---|
| Driver GPS | 90 days after delivery |
| Delivery records (non-regulated) | 3 years |
| Regulated delivery records / manifests | As required by state law (typically 3–7 years) |
| Driver earnings / tax | 7 years |
| Inactive account data | 3 years after deactivation |
6. Driver location
GPS is collected while a driver is active on a delivery. We do not track location when the app is closed or the driver is offline. Recipients see driver position only during an active delivery.
7. Age and ID verification
For regulated goods we record verification outcome, document type, date of birth, and timestamp. We do not store a photo of a government ID unless required by applicable law.
8. Security
We use TLS in transit, encryption at rest, access controls, and MFA for administrative systems. No system is perfectly secure; protect your credentials and contact us if you suspect unauthorized access.
9. Your rights
California, other U.S. state, and GDPR/UK GDPR rights (access, deletion, correction, portability, objection) can be exercised by emailing privacy@proofmile.com or by using our account deletion request page. We do not sell personal information or share it for cross-context behavioral advertising. The Services are not directed to children under 18.
10. Contact
Privacy Officer, Juze Technologies Corporation
Email: privacy@proofmile.com
Request account deletion · Driver App EULA · Terms of Service · SMS opt-in